Most answers are in this help centre. When yours isn't, open a support ticket and we'll reply by email and on the ticket.
Opening a ticket
In Works, open your account menu (your name, top right) and choose Contact support. Or go to support.nozzlet.com (it's also under Support in your account on nozzlet.com). You're signed in with your Nozzlet account (sign in if you aren't); click New ticket:
- Which business is it about? if you belong to more than one.
- What's it about? Works (costing, stock, schedule or sales), your directory listing, billing and plans, your account, or something else.
- A short Subject, and a Message: what you were doing, what you expected and what happened. Steps to repeat it help most.
As you type, help articles that might answer your question appear under the form. If they don't help, send your ticket.
We see your account, business and plan (and, from Works, the page you were on), so there's no need to include them. You get an email confirming your ticket number (for example T-0001).
Anyone with a Nozzlet account can open tickets, on any plan. Shop and Farm plans are answered first.
No Nozzlet account? Use the contact form instead.
Following your tickets
My tickets lists them, the most recently active first, with their status:
- Open: with us.
- Waiting on you: we've replied (you get an email too); add your answer on the ticket.
- Resolved: done.
Open a ticket to see the conversation and add to it. When you have what you need, Mark resolved. Changed your mind? Reply within 30 days and it opens again; after that, open a new ticket.
Your tickets and your data
Your tickets are private to you and Nozzlet's support team. They're included when you Download my data from your account, and deleted with your account.